CHIEN YOU PRIVACY POLICY

Chien You Vietnam Joint Stock Company is committed to protecting the privacy and personal information of customers when accessing our website.
This Privacy Policy is established to ensure transparency regarding the purpose of information collection, scope of use, storage duration, authorized access, and our commitment to safeguarding customer information.

1. Importance of Customer Privacy Policy
The Privacy Policy is not only a legal commitment but also the foundation for building long-term trust with customers. Protecting personal data plays an important role in several aspects:
• Privacy Protection: Customer personal information is kept secure, minimizing risks of misuse or unauthorized access.
• Legal Compliance: The policy complies with current data protection regulations, ensuring transparency and proper procedures in data collection, usage, and storage.
• Enhancing Reputation & Brand Image: When customers feel confident about how their information is protected, it strengthens brand credibility and creates competitive advantages.
• Risk Prevention: Security measures help reduce risks of data leakage, fraud, or unwanted disputes.
We consider customer data protection an essential part of our business operations and a key factor in maintaining long-term trust and relationships.

2. Purpose of Customer Information Collection
Chien You collects customer information primarily to support, serve, and maintain communication during the provision of products and services, including:
• Providing product consultation, quotations, technical support, and responding to inquiries
• Handling issues arising during transactions, transportation, installation, or warranty services
• Sending invitations, order confirmations, contracts, or thank-you letters
• Informing customers about promotions, offers, and after-sales services
• Updating news, policies, or operational notices via email, SMS, or phone
• Conducting surveys, service evaluations, and market research
• Complying with legal requirements for inspection, reconciliation, or documentation (if applicable)

3. Scope of Use of Customer Information
The use of customer information is defined as follows:
• Chien You may collect information including: full name, phone number, email, contact address, and business-related information (if any)
• Depending on services and timing, additional information may be requested to ensure accurate consultation, technical support, delivery, or warranty services
• Providing information is entirely voluntary. Customers have the right to agree or refuse to provide personal data in each specific situation
• Customers may still access certain website content anonymously without providing personal information
• All collected information is used strictly within the purposes stated in Section 2 of this policy

4. Data Retention Period
Customer personal data is stored for a period appropriate to the stated purposes unless a deletion request is received from the customer.
For cases related to transactions, after-sales services, or warranty, information will be retained for the necessary duration to ensure proper handling. When no longer needed or upon valid request, the data will be securely deleted.

5. Parties Authorized to Access Customer Information
In certain necessary cases, to ensure service delivery, legal compliance, or internal management, the following parties may access customer information:
• Authorized distributors, agents, or warranty partners directly involved in transactions or customer support
• Competent government authorities (when required by law)
• In case of business transfer, merger, or restructuring, customer information may be transferred to the receiving entity
• Other individuals or organizations with the customer’s written consent

6. Information Controller & Collector
CHIEN YOU VIETNAM JOINT STOCK COMPANY
Address: No.12, Street 3A, Bien Hoa 2 Industrial Park, Dong Nai, Vietnam
Phone: +84 (0) 365 668 371
Email: info@chienyouvn.com

7. Customer Rights to Access and Modify Data
Customers may request access, correction, or deletion of their personal data provided to Chien You.
Requests can be sent via email: info@chienyouvn.com
If customers no longer wish to receive promotional emails or marketing communications, they may unsubscribe via the same email.

8. Complaint Handling Mechanism
If customers suspect that their personal data has been misused, they may submit complaints via:
• Email: info@chienyouvn.com
• Phone: _84 (0) 365 668 371
Chien You commits to responding within 3 working days upon receiving the complaint.

9. Commitment to Data Security
By providing personal information to Chien You, customers acknowledge that they have read and agreed to this policy.
Chien You commits that customer information will be kept confidential and used for legitimate purposes only.
We implement appropriate technical and security measures to protect customer data. However, no system can guarantee absolute security (including websites, internet transmission, or wireless connections). Therefore, Chien You cannot guarantee absolute security and is not responsible for unauthorized access or data breaches beyond our control.
If customers do not agree with these terms, we recommend not providing personal information.
Customers also commit not to use any tools, software, or methods to interfere with or alter the system, website structure, or data. Any violations may result in termination of rights and legal actions if necessary.

10. Changes to Privacy Policy
Chien You reserves the right to update this policy without prior notice to align with business needs or customer feedback.
When updated, the “Last Updated” date will be revised accordingly.
Last updated: March 30, 2026