{"id":3886,"date":"2026-03-31T13:07:18","date_gmt":"2026-03-31T06:07:18","guid":{"rendered":"https:\/\/chienyou.com\/?page_id=3886"},"modified":"2026-04-06T14:29:09","modified_gmt":"2026-04-06T07:29:09","slug":"chien-you-privacy-policy","status":"publish","type":"page","link":"https:\/\/chienyou.com\/en\/chien-you-privacy-policy\/","title":{"rendered":"Chien You Privacy Policy"},"content":{"rendered":"

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CHIEN YOU PRIVACY POLICY<\/strong><\/span><\/p>\n

Chien You Vietnam Joint Stock Company is committed to protecting the privacy and personal information of customers when accessing our website.
\nThis Privacy Policy is established to ensure transparency regarding the purpose of information collection, scope of use, storage duration, authorized access, and our commitment to safeguarding customer information.<\/p>\n

1. Importance of Customer Privacy Policy<\/strong>
\nThe Privacy Policy is not only a legal commitment but also the foundation for building long-term trust with customers. Protecting personal data plays an important role in several aspects:
\n\u2022 Privacy Protection: Customer personal information is kept secure, minimizing risks of misuse or unauthorized access.
\n\u2022 Legal Compliance: The policy complies with current data protection regulations, ensuring transparency and proper procedures in data collection, usage, and storage.
\n\u2022 Enhancing Reputation & Brand Image: When customers feel confident about how their information is protected, it strengthens brand credibility and creates competitive advantages.
\n\u2022 Risk Prevention: Security measures help reduce risks of data leakage, fraud, or unwanted disputes.
\nWe consider customer data protection an essential part of our business operations and a key factor in maintaining long-term trust and relationships.<\/p>\n

2. Purpose of Customer Information Collection<\/strong>
\nChien You collects customer information primarily to support, serve, and maintain communication during the provision of products and services, including:
\n\u2022 Providing product consultation, quotations, technical support, and responding to inquiries
\n\u2022 Handling issues arising during transactions, transportation, installation, or warranty services
\n\u2022 Sending invitations, order confirmations, contracts, or thank-you letters
\n\u2022 Informing customers about promotions, offers, and after-sales services
\n\u2022 Updating news, policies, or operational notices via email, SMS, or phone
\n\u2022 Conducting surveys, service evaluations, and market research
\n\u2022 Complying with legal requirements for inspection, reconciliation, or documentation (if applicable)<\/p>\n

3. Scope of Use of Customer Information<\/strong>
\nThe use of customer information is defined as follows:
\n\u2022 Chien You may collect information including: full name, phone number, email, contact address, and business-related information (if any)
\n\u2022 Depending on services and timing, additional information may be requested to ensure accurate consultation, technical support, delivery, or warranty services
\n\u2022 Providing information is entirely voluntary. Customers have the right to agree or refuse to provide personal data in each specific situation
\n\u2022 Customers may still access certain website content anonymously without providing personal information
\n\u2022 All collected information is used strictly within the purposes stated in Section 2 of this policy<\/p>\n

4. Data Retention Period<\/strong>
\nCustomer personal data is stored for a period appropriate to the stated purposes unless a deletion request is received from the customer.
\nFor cases related to transactions, after-sales services, or warranty, information will be retained for the necessary duration to ensure proper handling. When no longer needed or upon valid request, the data will be securely deleted.<\/p>\n

5. Parties Authorized to Access Customer Information<\/strong>
\nIn certain necessary cases, to ensure service delivery, legal compliance, or internal management, the following parties may access customer information:
\n\u2022 Authorized distributors, agents, or warranty partners directly involved in transactions or customer support
\n\u2022 Competent government authorities (when required by law)
\n\u2022 In case of business transfer, merger, or restructuring, customer information may be transferred to the receiving entity
\n\u2022 Other individuals or organizations with the customer\u2019s written consent<\/p>\n

6. Information Controller & Collector<\/strong>
\nCHIEN YOU VIETNAM JOINT STOCK COMPANY
\nAddress: No.12, Street 3A, Bien Hoa 2 Industrial Park, Dong Nai, Vietnam
\nPhone: +84 (0) 365 668 371
\nEmail: info@chienyouvn.com<\/p>\n

7. Customer Rights to Access and Modify Data<\/strong>
\nCustomers may request access, correction, or deletion of their personal data provided to Chien You.
\nRequests can be sent via email: info@chienyouvn.com
\nIf customers no longer wish to receive promotional emails or marketing communications, they may unsubscribe via the same email.<\/p>\n

8. Complaint Handling Mechanism<\/strong>
\nIf customers suspect that their personal data has been misused, they may submit complaints via:
\n\u2022 Email: info@chienyouvn.com
\n\u2022 Phone: _84 (0) 365 668 371
\nChien You commits to responding within 3 working days upon receiving the complaint.<\/p>\n

9. Commitment to Data Security<\/strong>
\nBy providing personal information to Chien You, customers acknowledge that they have read and agreed to this policy.
\nChien You commits that customer information will be kept confidential and used for legitimate purposes only.
\nWe implement appropriate technical and security measures to protect customer data. However, no system can guarantee absolute security (including websites, internet transmission, or wireless connections). Therefore, Chien You cannot guarantee absolute security and is not responsible for unauthorized access or data breaches beyond our control.
\nIf customers do not agree with these terms, we recommend not providing personal information.
\nCustomers also commit not to use any tools, software, or methods to interfere with or alter the system, website structure, or data. Any violations may result in termination of rights and legal actions if necessary.<\/p>\n

10. Changes to Privacy Policy<\/strong>
\nChien You reserves the right to update this policy without prior notice to align with business needs or customer feedback.
\nWhen updated, the \u201cLast Updated\u201d date will be revised accordingly.
\nLast updated: March 30, 2026<\/p>\n

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